MONEYMOON · PLAYER INFORMATION
Keep play in balance.
Entertainment, never income
Gambling should be a leisure activity you can afford. Outcomes are uncertain and losses are possible. Set a spending budget before playing, keep it separate from essential expenses and never borrow money to gamble. Winning does not make a future result more likely.
Take regular breaks. Avoid gambling when distressed, under the influence of alcohol or trying to recover a loss. If you find yourself spending more time or money than planned, stop and review whether playing is still right for you.
Deposit and loss limits
You can set deposit and loss limits with help from our support team. Lower limits take effect promptly. An increase is subject to a 24-hour cooling-off period, giving you time to reconsider before the higher limit applies.
A limit is a protective boundary, not a target. Choose an amount you can comfortably lose and do not increase it to chase a result. Keep track of the time you spend playing as well as the money.
Take time away
You can request temporary or permanent self-exclusion through support. Self-exclusion restricts gambling activity and deposits; eligible cleared funds remain subject to the normal withdrawal and verification process. Ask the team to explain the duration and consequences before choosing an option.
Do not create another account to bypass self-exclusion or other restrictions. If gambling feels hard to control, step away and seek independent support from a qualified service in your country. Someone you trust may also be able to help you put practical barriers in place.
Protect younger people and your account
MoneyMoon is for adults aged 18 or above, or the higher legal minimum where applicable. Keep account credentials private, sign out on shared devices and do not let children access your account. Use parental controls on devices that children share.
For assistance with limits or exclusion, contact the live-chat team in your account or email support@moneymoon.casino. You do not need to continue playing while you wait for help.