How can we help?

Player support, 24 hours a day

Live chat is available within your MoneyMoon account around the clock. You can also email support@moneymoon.casino for questions about your account, game access, bonuses, payments or verification. Explain what happened, when it happened and what help you need.

For a transaction question, include the payment method, date, amount and transaction reference if you have it. For a game issue, include the game name and approximate time. These details help the team find the relevant activity. Never send your password, full payment-card number or security code by email.

Verification and withdrawals

Follow the instructions in your account when the verification team asks for documents. Use the secure upload process provided for that purpose. General support can explain which documents are needed, but contacting support does not replace a withdrawal request: withdrawals must be requested through the account cashier.

Withdrawal approval and payment-provider settlement are separate stages. The payment information on our homepage explains the approval periods by withdrawal size. Your account team can help with the status of an individual request.

Complaints

If an issue has not been resolved, send a clear complaint to complaints@moneymoon.casino. State the issue, the relevant dates and references, any previous support correspondence and the outcome you are seeking. Keep a copy of your correspondence.

The complaints and arbitration procedure in the account terms governs the review of a formal complaint. Ask the team for the next step if you need to escalate an unresolved matter.

Help with safer gambling

Contact support if you need help setting limits, taking a break or requesting self-exclusion. If gambling is affecting your wellbeing or finances, stop playing and seek independent support. Do not open another account to get around an existing restriction.